This Privacy Policy explains how SafeCityMohali (operated by EgisEngineering) collects, uses, stores, and protects your personal information when you visit cctvmohali.com, place an order, or use our installation and maintenance services. By using our website or services, you agree to the terms of this policy.

This policy is compliant with the Digital Personal Data Protection Act 2023 (DPDP Act) of India.

1. Information We Collect

We collect the following personal data when you interact with us:

• Name, phone number, and email address — when you place an order or contact us
• Billing and installation address — for order processing and technician visit
• Payment information — processed securely via Razorpay. We do not store your card or UPI details on our servers.
• Property details — such as property type, size, and area — when you enquire about installation
• Device and browser information — collected automatically via cookies and analytics tools (see Cookie Policy)
• WhatsApp conversation history — when you communicate with us via WhatsApp Business

2. How We Use Your Information

We use your personal data exclusively for the following purposes:

• Processing your order and arranging installation
• Communicating with you about your order, installation slot, and after-sales support
• Issuing GST invoices under EgisEngineering
• Sending service reminders such as Annual Maintenance Plan renewal notifications
• Improving our website and services through analytics data
• Complying with legal obligations under applicable Indian law

We do not use your personal data for unsolicited marketing without your consent.

3. CCTV Footage and Installation Data

When we install a CCTV system at your premises, the following applies:

• All footage recorded by installed cameras is stored locally on your DVR/NVR or on cloud storage you subscribe to. SafeCityMohali does not access, store, or process your camera footage.
• We may access your CCTV system remotely for the purpose of maintenance or technical support only, and only with your explicit consent at the time of the service request.
• Camera placement is confirmed with you before installation to ensure no third-party private spaces are captured.

4. Sharing of Information

We do not sell, rent, or trade your personal information to any third party. We share data only in the following limited circumstances:

• With Razorpay — for payment processing. Subject to Razorpay’s own privacy policy.
• With Google and Meta — anonymised analytics and ad performance data via cookies and pixels. No personally identifiable information is shared.
• With our authorised technicians — name, phone, and installation address shared only for the purpose of completing your installation.
• With legal authorities — if required by law, court order, or government regulation.

5. Data Retention

• Order and customer data: retained for 7 years as required under the GST Act for invoice records.
• WhatsApp conversation history: retained for 2 years for service reference, then deleted.
• Analytics data: retained as per Google Analytics and Meta’s standard retention policies.
• You may request deletion of your personal data at any time by contacting us at info@cctvmohali.com. Note that data required for legal compliance (such as GST invoice records) cannot be deleted before the statutory retention period.

6. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

• HTTPS encryption on cctvmohali.com
• Secure payment processing via Razorpay (PCI-DSS compliant)
• Restricted access to customer data within our team
• Two-factor authentication on all platforms where customer data is stored

No data transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

7. Your Rights Under DPDP Act 2023

As a data principal under the Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent for processing where consent is the legal basis
• Request erasure of your personal data (subject to legal retention obligations)
• Nominate a person to exercise these rights on your behalf

To exercise any of these rights, contact us at info@cctvmohali.com or WhatsApp us at [number]. We will respond within 30 days.

8. Cookies

We use cookies and similar tracking technologies on cctvmohali.com. Please refer to our Cookie Policy for full details.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the updated policy.

10. Contact for Privacy Matters

For any privacy-related questions, complaints, or requests:

• Email: info@cctvmohali.com
• WhatsApp: [Sudeep’s WhatsApp Business number]
• Address: EgisEngineering, [Registered Address], Mohali, Punjab